Some information has been omitted for obvious reasons, but available on request. Serious inquiries only please, I don't even want to wash my own car or mow my lawn, why would I want to do yours?

SKILLS:

I possess 16+ years of experience as an I.T. professional and have acquired extensive knowledge in various desktop and server software applications and operating systems. I am familiar with desktop and server hardware and Windows server administration. I have experience in many scripting and programming languages and SQL queries. I can cook thirty minute brownies in twenty minutes.

 

ACCOMPLISHMENTS:

  • Administered various server roles such as Active Directory, Group Policy, and file/print management across multiple sites and clients with different requirements
  • Used SCCM 2007 and 2012 in conjunction with MDT/SCUP/WSUS for image and patch deployment
  • Developed, managed, and maintained a web application for the real time monitoring of about 5000 computers using C#, ASP.NET, PowerShell, and MS SQL which was used by all functional groups at all C3 facilities worldwide
  • Setup and managed C3's SCCM servers (Microsoft System Center Configuration Manger)
  • Administrator for DeskAlerts at C3 which is the primary communication path between support staff to several thousand agents
  • Instrumental in the successful startup of the C3 site in Twin Falls, ensuring all hardware and software were operational when the site went live
  • Developed, managed, and maintained the Dell Linux team website with a twelve week rolling stack rank for review purposes and maintained Linux troubleshooting documentation
  • Designed a series of queries against MS SQL and Oracle databases which would list all packages that RR Donnelley had paid duplicate postage for but were not required to pay the 3rd party carrier because of late or misrouted packages saving the company thousands of dollars. This was used by all 28 facilities country-wide
  • Moved all previous Microsoft MS Access programs used to query the SQL server to web based
  • Designed a menu system for the UNIX servers used to simplify routine but time consuming functions that users had to do on a regular basis
  • Redesigned the local branch UNIX server webpages to add additional information and give the status of the servers for monitoring purposes which was adapted company-wide

 

PROFESSIONAL EXPERIENCE:

Desktop Engineer I/Desktop Technician II - St. Luke's Health System

  • Desktop Technician from March-June 2013, promoted to Desktop Engineer
  • Maintain and support the security, stability, and standard operating behavior of all end user devices within the enterprise by maintaining and supporting the enterprise Anti-Virus solution, Group Policy environment, and Microsoft Active Directory.
  • Assist with the implementation, maintenance, and support of the enterprise desktop environment and the standard system configuration for all end user devices (SCCM, WSUS, MDT, WDS).
  • Design, create, test, implement, maintain, and support software application packaging for delivery to end user devices via the App-V and Citrix environment.


Desktop Administrator/Application Developer I

  • Desktop Administrator from 2010-2013, promoted to Application Developer 2013
  • Develop user interface design, data warehouse and integration of BPO applications
  • Design, coding, and testing of technical solutions
  • Understands standard systems development lifecycle processes and applies our methodology effectively on client engagements
  • Administration of Windows based applications of basic principles, theories, and concepts
  • Administration of Microsoft Active Directory domain administration and support
  • User desktop management with a working knowledge of system patch practices and imaging
  • Working knowledge of Microsoft Networking principles such as DNS, DHCP


Linux Technical Support Technician

  • Provide an advanced level of diagnosing, troubleshooting and resolution for complex system related issues using Dell procedures to determine a course of action
  • Hardware support for desktops, laptops, and precision workstations
  • Software troubleshooting for Linux and Windows operating systems


System Administrator/Information Systems Supervisor

  • I.S. Supervisor from 2000-2002, promoted to System Administrator 2002-2005
  • Administer systems at various levels (Database, Network, etc.) and assist in programming, system analysis, and data research
  • Perform all UNIX system administration
  • Responsible for assisting with facility startups, moves, and closures
  • Plan, develop, organize, implement, and direct the branch's computer and data processing functions
  • Assume the administrative authority, responsibility and accountability of directing the computer and data processing functions and programs
  • On-call 24/7 for enterprise support for 28 facilities across the United States

 

CERTIFICATIONS:

  • MCSA (Microsoft Certified System Administrator)
  • MCITP (Microsoft Certified IT Professional - Enterprise Support)
  • MCDST (Microsoft Certified Desktop Support Technician)
  • MCTS/MCP (Microsoft Certified Technology Specialist)
  • CompTIA A +
  • CompTIA Linux +
  • Unidesk Certified Operator and Professional

 

EDUCATION:

  • California State University Stanislaus
  • Bachelor of Arts: Spanish
  • Minor: Computer Science